Frequently Asked Questions

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Do I need an account to place orders?

No, you may checkout as a guest, however, we strongly encourage you to sign up for an account for a faster checkout process in future purchases and to track your order status.

How long does is the order processing time?

All orders will take 1-2 days to process before shipping. Orders received after 8pm will be processed on the next business day. Our business days are Monday to Saturday, excluding public holidays.

Please refer to our Orders & Shipping policy for further information.

Can I cancel my order?

Unfortunately, you can’t cancel the order once payment has been made.

What happens when I receive a wrong order or defective item?

We sincerely apologise for this and will always do our best to improve to serve you better. Please email us at [email protected] or drop us a message from our website as soon as possible and within 30 days of receiving said order/item. Kindly include your Name, Order Number, Email address and a clear photo of the wrong/defective item. We will then advise you the next step. The item(s) must be new and unworn.

All returns and exchanges are reviewed and evaluated on a case-by-case basis, subjected to the discretion of Team HealthKets. Please refer to our Returns & Exchanges policy for further information.

What payment modes do you accept?

We currently accept payments via PayPal (by account or credit/debit card without a PayPal account).

Do you provide worldwide shipping?

Unfortunately these products is currently available only in Malaysia. We are working hard to make these products available worldwide, stay tuned!

Please refer to our Orders & Shipping policy for further information.